Configuring the Verifone P400 (Canada)

Overview 

For new or replacement PINpads, you will need to configure the IP parameters on the pinpad's configuration menu. These parameters are the same for all PINpads. For new deployments, you will also need to set the Merchant ID and ECR ID parameter on the web Portal to match those associated with the particular PINpad, in accordance to the VAR sheet from Moneris.

New or replacement PINpads will automatically boot into the configuration menu when powered on.

If you need to get back into the configuration menu to make any adjustments or to confirm values:

This article is for Verifone P400 PINpads. If you need to configure the Ingenico IPP320 pinpads, see the attached PDF instead

Configuring the PINpad

The settings on the PINpad should match those shown below (you may need to swipe down on the
touch screen to see all of them). These settings are the same for all PINpads.
Set the first four parameters and then touch “Configure LAN”

Set the IP settings as per below (use the * key to type the decimal point):

Configuring the VAC 

If this is a new installation, then the VAC needs to be configured with the Merchant ID and ECR ID values to match those pre-configured inside the PINpad. For replacement PINpads, this is typically not required as the Merchant ID and ECR ID fields have no changed. 

Each PINpad will have a unique Merchant ID and ECD ID pair. The VAR Letter is sent by Moneris and looks something like this:

To set these values on the VAC,
1. Log into the web Portal
2. Click on the location of the VAC
3. Click the wrench icon

4. Click Edit Settings and scroll down and enter these values (Ensure the Processor is set to
Moneris):

5. Click the Update Settings button

After the PINpad and the VAC board are configured, you should see a green LED light for the Payment on the main control board. And you should NOT see Payment Terminal Error on the web Portal. You should be able to process transactions. If your transactions are declining, contact Moneris Support.

Moneris Support

1-866-319-7450

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