Factory Resetting a Card Reader

If you are moving a card reader, from one store location to another store location, you will need to factory reset the reader so that it can be re-activated to the new store location ID.

Note: you do NOT need to factory reset a reader if you are just moving the reader to a different machine in the same store location.

  1) You need to remove the reader from the machine so that you can access the back of the card reader board:

Once you've taken the reader off of the machine, on some readers, there may also be a back plate that you need to remove in order to gain full access to the reader's control board.

  2) Locate the Red Reset Button on the reader's control board:

The reader will need to remain connected to power during the next steps.

If you've unplugged the reader's harness in order to locate the reset button, you need to reconnect the reader's harness, and let it boot back up first, before moving on to the next step.

  3) Press and HOLD the red reset button for 10 seconds - then release the button - and then press and HOLD the button again until you see the "Factory Default Rebooting..." message (approx. 5 seconds):

If after releasing the red reset button, you see the message "Button Disabled" on the reader's display:

you will need to get in contact with our technical support team for assistance in deactivating this specific reader.

  4) Reader has now been reset to factory default settings.

Once the reader has finished rebooting, it will be in a deactivated state, and can now be re-activated with a store location's activation card.

You will know that the reader has been factory reset when you see "Not Activated" on the reader's display:

To activate this reader, simply place the activation card (from the correct store location) onto the card reader until you see "Activated LocID:#######": 

Once you see this message on the reader's display, you can remove the Activation card and let the reader set itself up.

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