How to Update Your LaundroPortal Payment Method
Beginning in August 2026, Laundroworks billing management is moving to a new Billing section:
You'll be prompted to select and assign a payment method to the main account, as well as each individual location under your Support ID.
You must take this action in order to proceed. This one-time step takes about a minute to complete, and no new charges are associated with it.
What is changing
Cents is updating how billing works for all customers (Cents and Laundroworks). Two changes are going into effect:
1. In-product billing management.
You can now manage your billing directly in the LaundroPortal's new Billing section, and if you use both Cents and Laundroworks, you will now be able to manage payments for both via either the Cents Business Manager, or the LaundroPortal.
When you log in, you will simply select and assign your payment method. This is a one-time step that takes about a minute to complete, and no new charges are associated with this update.Important note: You are required to add a payment method at both the overarching account level, and the individual location level — it's all or nothing.
Completing this action will NOT double charge your account. Your monthly billing amount will remain exactly the same as it is today.
2. Move to 1st-of-month billing (August 1, 2026).Starting August 1st 2026, all software invoices will be issued on the 1st of the month. This aligns your Laundroworks subscription with your monthly financial close cycle, making it easier to reconcile your books.
Key dates
July 2026: You will receive one prorated invoice covering the days between your current billing date and August 1.
August 1, 2026: Log in to your LaundroPortal and verify/add your preferred payment method. This is required to keep your subscription active.
August 1, 2026 onward: All invoices will be issued on the 1st of the month going forward.
You will still be able to view all older invoices from the old LaundroPortal Billing section ("Billing (Old)"):
You will still be able to view all older invoices from the old LaundroPortal Billing section ("Billing (Old)"):
Updating your Laundroworks Payment Method
To start, log into the LaundroPortal, and click on the new "Billing" section:
The new Billing section will display your Account Level payment method,
as well as list all the individual locations under your account, which also need their own payment method assigned:
You will be assigning a payment method to the main account, as well as each individual location separately, however completing this action will NOT double charge your account. Your monthly billing amount will remain exactly the same as it is today.
If you do not yet have any Payment Methods added,
you will see an "Assign Payment Methods" button in the top right hand corner:
Clicking this button will allow you to add a new Payment Method that can be used as the main account level payment method, the individual location payment method, or both:
If you already have a payment method added,
you will instead see the Edit Payment Methods button.
To make changes to an existing payment method, or to add another new payment method, click on the Edit Payment Methods button:
This will bring up a window where you'll see the payment methods currently selected for the main account, as well as the individual locations, and clicking on the drop down arrow will allow you to update the payment method being used for each:
Be sure to click the Save button after making any payment method changes.
Once you have assigned a payment method to the main account, as well as each individual location, you will see your Billing status change to display the billing account is ACTIVE:
Frequently asked questions
Will I be charged anything when I add or verify my payment method?
No. Adding or verifying your payment method does not trigger any new charge. It is a one-time update as part of the transition to the new billing system.
Why am I receiving a prorated invoice in July?
To move all accounts to 1st-of-month billing, you will receive one prorated invoice in July covering the days between your current billing date and August 1. It covers only those remaining days — no surprises, no double charges. Beginning August 1, all invoices will follow the standard 1st-of-month schedule.
Do I need to complete this on every device?
No. You only need to complete this once, right from your LaundroPortal's new Billing section.
Do I need to assign a form of payment to each location?
Yes. A form of payment needs to be assigned to the main account, as well as for each individual location. You'll be prompted to select and assign a payment method to each.
Who should I contact if I have questions?
Please reach out to your Customer Success Manager directly or book time using the link below.
Still have questions? Book time with your Customer Success Manager