Installing PINpad (Credit card terminal) - US Customers

Installing PINpad (Credit card terminal) - US Customers

This article is for customers who receive a PAX A35 PINpad terminal (for new or existing locations) and need to install it into the Value Add Center kiosk. 

PAX A35 PINpad Installation

The following shows the various connections of the PAX A35 PINpad. All items below are sent to you by your payment processor (except for the blue ethernet cable, which is supplied with your VAC kiosk):




Ethernet Cable Connection:

The PINpad's Ethernet port will be a RED colored connector, on the PINpad terminal's harness. You ONLY need to connect this to the main board in the VAC.



On the VAC Control board, you will find a short blue ethernet cable, usually preinstalled in the VAC Control board's AUX ethernet port (this is an internal network inside the VAC kiosk)
Use this short blue ethernet cable to connect the PINpad terminal's RED Ethernet port to the VAC control board's AUX Port:


Power Cable Connection:

Below is a photo of where the USB C power supply cable should be connected to the PINpad terminal's harness. The other end of the USB C power cable, should be plugged into a USB power adaptor, and the adaptor should be plugged into the power bar that provides power to all VAC components:




IMPORTANT NOTE: Some PINpad terminals will have a USB cable that provides power to the PINpad, as well as another USB cable that is used for communication purposes.
With our system, only the ethernet cable is used for communication between the PINpad terminal and the VAC kiosk, so ONLY the ethernet cable and the USB POWER cable should be connected.

Do NOT connect the USB data cable to the VAC control board's USB ports, this cable is not needed

Do NOT use the VAC control board's USB ports to power the PINpad terminal.

You should always use the power brick that came with the PINpad terminal to provide power to it


Check PINpad is receiving power:

With both Power and Ethernet connected, check the PINpad terminal's screen to make sure it's receiving power.

If the screen is not powered ON, check to make sure you are using the correct USB cable to provide power.
This is usually a separate USB C cable that came with your PINpad terminal.
This cable needs to be plugged into the PINpad terminal's wiring harness:


Mounting to the VAC:

After the PINpad has been connected to the VAC, install the security screw into the PINpad terminal (RED circle pictured below)
The PINpad terminal's mounting bracket (bracket that comes with your VAC) can be removed by loosening the 4 nuts on the inside of the of the VAC (RED squares shown in picture above)



Then tie up all the loose/unused cables to keep them out of the way

Checking PINpad terminal operation:

Once the PINpad is powered ON, wait until it's finished booting up.
Once finished, the PINpad's display should land on the following screen:



If your PINpad's display does not look like the one above, and instead you're seeing a screen that shows a bunch of different Android Apps
you will need to open the Payment Processors payment app, by clicking on the Paygistix app icon, to get the PINpad terminal working.




The PINpad may prompt you to accept an agreement if this is the first time the payment app is being opened:

  


Once the PINpad terminal is displaying the correct screen,
to figure out if the PINpad terminal is ready to be tested, check the Payment Status light on the VAC control board:



When the PINpad terminal is first connected to the VAC, this Payment Status light will be RED like in the above picture.
Once the PINpad has been powered ON, and is correctly running it's Payment App, the VAC's Payment Status light will turn GREEN within a few minutes.

It can sometimes take up to 10 minutes before the Payment Status light turns GREEN, so simply leave everything connected for 10 mins.
Once the Payment Status light turns green, the PINpad terminal is ready to be tested.

If the Payment Status light is still RED, after waiting for 10 mins
and you've confirmed the PINpad is connected to the VAC correctly, and it's Paygistix app is running, get in touch with our support team.

 

PCI Compliance

The VAC provides its own isolated network (with a firewall) at the AUX ethernet port the PINpad terminal connects. 


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