Fixing the PAX A35 terminal License screen

Fixing the PAX A35 terminal License screen

Symptoms

If you're seeing ANY of the following symptoms, you will want to take actions outlined below. Otherwise it is a nuisance to your customers (and with older version of the VAC software, payment processing altogether will not work)

Symptom 1:



Symptom 2:
The credit card terminal shows a Home screen with App icons. You don't want the Payment terminal to be on this screen (see Actions below)



Symptom 3:
The credit card terminal shows the END-USER LICENSE screen.



Actions

Someone will need to be on-site for this.

If you see the END-USER LICENSE screen, put a checkmark into the "I have accepted the EULA, Don't prompt again" checkbox on the bottom left. Only then press Agree.
If you don't put the checkmark, this problem will come back on any future restart of any software/hardware on the kiosk.



If you don't see this License screen, and instead see the Home screen with App icons, reboot the payment terminal and watch closely as it reboots. After about 30 seconds, it should show the License screen. If the screen remains on Home screen with App icons after the reboot, call or email Laundroworks as we may need to update one of the applications on the terminal. 

You want the terminal screen to have the PAX logo with Apple Pay, Google Pay, etc, like this:





    • Related Articles

    • Activating the PINpad payment terminal (US customers)

      This article is for customers who have finalized their merchant account setup with the payment processor and need to activate the PINpad terminal attached to the Value Add Center kiosk. If you have already been processing with the payment terminal ...

    • Installing PINpad (Credit card terminal) - US Customers

      This article is for customers who receive a PAX A35 PINpad terminal (for new or existing locations) and need to install it into the Value Add Center kiosk. PAX A35 PINpad Installation The following shows the various connections of the PAX A35 PINpad. ...

    • Replacing Touch screen Monitor

      Follow the steps below. Especially for rear-access VACs, you need TWO people for this operation - one behind the VAC and one in front, holding the monitor, so that it doesn't fall out once the fasteners are removed. Step 1: Power off the VAC ...

    • Payment Terminal - IPP320 (Moneris)

      The IPP320 with Moneris as the processor is a previous generation payment processing system used in Canada. Below is a list of known issues and ways to address them. PINpad says Alert irruption !!! This means the PINpad has detected tamper and locked ...

    • Conducting an AUX Port test (Payment terminal not detected error)

      If you have a VAC status error message of "Payment terminal not detected (no ethernet connection)", you either have a bad PINpad terminal, a bad ethernet cable, or a bad VAC control board. The best way to figure out which component is giving you this ...