Reporting in the LaundroPortal
Extension reporting is provided by the LaundroPortal. This article discusses some of the more common reports available to you.
The time window for the reports starts at 12:00:00am on the selected start date, and ends at 11:59:59pm on the selected end date.
Summary Report
This is probably the most commonly used report in the system.
It provides a high-level overview of various metrics across any window of time.
The following describes the reported metrics in more detail.
These metrics will be seen on many different Laundroworks Reports, and mean the same thing on all reports;
but the table below will have all of these metrics listed in the order they will appear on the Summary Report:
Summary Section
Parameter | Description |
Payments | The total value payments from all sources - cash, credit/debit cards, online loading |
New Card Dispensed | The total number of new cards that got dispensed through the VAC |
Payments for New Cards | The total value charged for new cards dispensed |
Net Payments (Total - New Card) | This is just Payments minus Payments for New Cards |
Applied Surcharges (Credit/Debit/Web) | This is the total Credit/Debit card surcharges that were collected during the given reporting period. This figure is NOT included in any revenue or payment numbers. Note: This field will not be present if not applicable in your configuration (or no surcharges were collected during the given period) |
Bonus Payments [optional] | The total value of all bonus payments given towards the balance as a result of reload bonus promotions. Note: This field is not present in the report if not applicable in your configuration (or no such transactions were made). |
Promotions Payouts [optional] | The total value of all payments given towards the balance as a result of a promo code redemption. Note: This field is not present in the report if not applicable in your configuration (or no such transactions were made). |
Free Dry Payouts [optional] | The total value given towards the Free Dry Balance on the card. This is provided by readers on washers as a result of the Free Dry Promotion. Note: This field is not present in the report if not applicable in your configuration (or no such transactions were made). |
Machine Cycle Revenue | The total value of all transactions at the readers from using the user (or store) card. This includes laundry machine cycles, vending machine purchases, Point-of-Sale reader transactions.  This does NOT included cycles or any transactions from using the Management Card. |
Free Dry Redeemed | The total value of all transactions at the reader from using the user (or store) card and where the money was deducted from the Free Dry Balance. Note that total is part of the Machine Cycle Revenue. For example, if you used paid $5 for a washer, received $0.50 towards the Free Dry Balance on the card, and then paid $0.25 for a dryer, the Machine Cycle Revenue would increase by $5.25 while the Free Dry Redeemed would increased by $0.25 Note: This field is not present in the report if not applicable in your configuration (or no such transactions were made). |
Average Revenue per Machine | Machine Cycle Revenue divided by the total number of readers (at the time of running the report). |
Direct Machine Cycle Revenue (Total - Free Dry Redeemed) | The total value of all transactions at the readers from using the user (or store) card, minus the total Free Dry Redeemed value |
Number of Cards Used | Number of unique cards that have had transactions during the time window of the report. This is a good indicator of the number of customers using the system. In reality the actual number of customers will be less than this amount since a customer can own multiple cards. |
Number of Portal Loads | Total number of Portal load transactions. A Portal Load is a transaction executed from the LaundroPortal to add value to a card (without any actual payment required). |
Portal Load Total Value | The total dollar value of the Portal Load transactions. |
Number of Management Loads | Total number of Management Loads transactions. A Management Load is a transaction executed directly at the Value Add Center kiosk's administration section to add value to a card (without any actual payment required). Such a transaction requires a Management card and a corresponding PIN in order to access the administration section. This can only be done on VACs with a touch-screen. Note: This field is not present in the report if not applicable in your configuration (or no such transactions were made). |
Management Load Total Value | The total dollar value of Management Loads Note: This field is not present in the report if not applicable in your configuration (or no such transactions were made). |
Management Debit Total Value | The total dollar value of Management "Change Balance" requests that result in a decrease of the balance on a customers card Such a transaction requires a Management card, and a corresponding full access PIN, in order to access the administration section. This can only be done on VACs with a touch-screen. Note: This field is not present in the report if not applicable in your configuration (or no such transactions were made). |
Number of Management Card Starts | Total number of transactions to start machines using the Management card. |
Management Card Total Cycle Amount | The total dollar value of the cycles started by the Management card. |
User Cycle Breakdown Section
This section of the summary report just breaks down the Machine Revenue number by usage based on Account type, and usage based on Machine type.
Just like the Machine Cycle Revenue number above, these numbers do not include any Management Card start usage.
Note: Our system runs a nightly cleanup routine on all transaction data collected during the day. Until this routine is complete, any transaction data, collected during the day, has not been "settled" yet. As a result, when looking at a summary report for the current day, it is possible that this data will not be accurate.
It is recommend that you wait until the transaction data has been settled, before running any reports, to ensure you are seeing accurate values.
If you are looking for a summary report for todays transactions, we recommend waiting until tomorrow to run the summary report for that day.
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