Related Articles
Reader and Value Add Center (VAC) Error Messages
This article contains tables with common error codes/messages that you may experience; a brief description of the issues; and/or a link to the relevant article(s) that discuss possible solutions for each. Value Add Center Messages (as seen in the VAC ...
Replacing the Card Dispenser's RFID Reader Board
Step 1: Power off the VAC Step 2: Locate the Reader board for the Card Dispenser. If you have a back access door VAC, your reader can be seen behind the card Dispenser stacker as shown below: Step 3: Remove the 5 Pin Connector from the Board: Step 4: ...
Conducting an AUX Port test (Payment terminal not detected error)
If you have a VAC status error message of "Payment terminal not detected (no ethernet connection)", you either have a bad PINpad terminal, a bad ethernet cable, or a bad VAC control board. The best way to figure out which component is giving you this ...
Card Dispenser Issues - Asahi-Seiko
This article covers troubleshooting the Asahi-Seiko card dispenser (standard and large capacity models) If your card dispenser is black in color, you most likely have a SyncoTek card dispenser (shown below): For issues specific to the SyncoTek brand ...
Portal says "Timeout - check reader/machine"
Issue: One or more of the readers are reporting Timeout - check reader/machine on the web Portal. Explanation: This means that this reader is currently offline (not connected to VAC01's wireless network) The reader may still be working to take money ...