Related Articles
Reader and Value Add Center (VAC) Error Messages
This article contains tables with common error codes/messages that you may experience; a brief description of the issues; and/or a link to the relevant article(s) that discuss possible solutions for each. Value Add Center Messages (as seen in the VAC ...
Replacing the Card Dispenser's RFID Reader Board
Step 1: Power off the VAC Step 2: Locate the Reader board for the Card Dispenser. If you have a back access door VAC, your reader can be seen behind the card Dispenser stacker as shown below: Step 3: Remove the 5 Pin Connector from the Board: Step 4: ...
Conducting an AUX Port test (Payment terminal not detected error)
If you have a VAC status error message of "Payment terminal not detected (no ethernet connection)", you either have a bad PINpad terminal, a bad ethernet cable, or a bad VAC control board. The best way to figure out which component is giving you this ...
Card Dispenser Issues - Asahi-Seiko
This article covers troubleshooting the Asahi-Seiko card dispenser (standard and large capacity models) If your card dispenser is black in color, you most likely have a SyncoTek card dispenser (shown below): For issues specific to the SyncoTek brand ...
Wireless Network Controller (WNC) Issues
The WNC (Wireless Network Controller) is the small standalone wireless board installed in each VAC, that is responsible for the wireless communication with all the card readers in the location. If there is an issue with the WNC on VAC01 specifically ...