Touch Monitor Issues

Touch Monitor Issues

Issue: Screen is black

Check the power LED is on the back of the monitor. Open the Value Add Center and note the section of the monitor with the buttons and the LED. 

In version 1 monitors, the LED faces outward:


In version 2 monitors, the LED and buttons face upward:




Normally this LED should be green.

If the LED, is completely off, it's a power issue. Confirm that the 12Vdc jack from the power supply adapter is plugged into the back of the monitor.

If the LED is red, this typically indicats a hardware problem with the control board inside the monitor. Contact support. 
If the LED is green, and yet the screen is still black, it is likely a software issue. Try rebooting the Value Add Center. Contact support if the issue persists.


Issue: VAC status displays "Touch Monitor - HDMI connection not detected"

This error is usually related to the HDMI cable connecting the touch monitor to the VAC control board:



Make sure the HDMI cable is fully plugged in to both the Monitor and the VAC's HDMI port.
If the cable is plugged in correctly, this error usually indicates there's an issue with the HDMI cable itself.
Replace the HDMI cable with a new one and test to see if that clears this error message.
If the error remains, contact our support team for additional troubleshooting help.

Issue: the screen flickers occasionally

This issue is usually the result of a bad HDMI cable.
Try changing the HDMI cable to see if that corrects this issue.

Issue: The screen says "Loading...."

This means that some piece of software may have frozen. This is very rare problem. Try rebooting the power to the Value Add Center.

If that doesn't help, take a photo of the internal connection of the Value Add Center and send them to support.

Issue: Touch events are delayed

To clarify the observation - it takes a few seconds for the screen to change or respond whenever you make some selection on the screen. The delay is strictly related to the touch; if you place the laundry card onto Card Holder, the screen changes quickly and there are no issues. If this is the case, then this should be resolvable through a remote software update. Please contact support.

Issue: Everything is delayed

To clarify the observation - changes to the screen appear delayed in all cases - whenever you touch the screen, insert your laundry card, or insert a bill.  In this is the observation, then this could be related to a hardware on units in particular production batch. Contact support. 



You can reboot the Value Add Center (manually or through the web Portal). Call us for a software update to fix this issue.




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