Activating the PINpad payment terminal (US customers)
This article is for customers who have finalized their merchant account setup with the payment processor and need to activate the PINpad terminal attached to the Value Add Center kiosk. If you have already been processing with the payment terminal and you need troubleshooting support see Credit Card Processing Issues (US Customers)
You may either have the PAX S300 PINpad or the PAX A35 PINpad.
Activating the PAX A35
For PAX A35 PINpads, an un-activated PINpad should show the screen below. Touch the Paygistix icon and follow through with the instructions.
Activating the PAX S300
For PAX S300 PINpads, an un-activated PINpad should show the screen below.
To activate the PINpad, simply reboot the power to this PINpad. Do this by opening the Value Add Center, locating the DC power jack, and then unplugging and reconnecting it.
Note. Ensure that 1)The VAC has a connection to the internet and is online
2)The red ethernet plug as a cable going to the control board
During the reboot, the terminal should start download various updates. It normally takes about 5 minutes. If the PINpad returns to the same screen as before (showing BroadPOS), it means that the configuration for your terminal has not been finalized yet. It usually takes several days to create the configuration after your payment processing account is approved.
After a successful download, the terminal should display the name and logo of the payment processor. For example:
No further configuration is necessary in the vast majority of cases. You may need to wait 10 minutes for the VAC control board to synchronize with the PINpad terminal. You're ready to accept credit/debit cards!
Configuring Static IPs
In rare cases, you may need to set static IPs on the payment terminal manually. See the attached PDF on the method to do this.
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