Payment Processing - P400 (Canada)

Payment Processing - P400 (Canada)

Overview

This troubleshooting article is for Canadian customers using the Verifone P400 PINpad with Moneris.


Issue: Payment Terminal Error

You're unable to run any transactions. The Portal says Payment Terminal Error.

Case A: New Installation
If this is a brand new installation and you haven't run any transactions before, confirm your connectivity. Ensure that the PINpad is connected to the AUX ethernet port on the VAC control board. And ensure you've entered all PINpad configuration settings precisely as outline here: Configuring P400

Case B: Existing site
If this is an existing site, and all of a sudden you're seeing a Payment Terminal Message, please contact us for support.

Issue: Transaction is aborted, result code is 205 or 105

If you see 205 or 105 in the VAC Log, first double check to ensure that you have correctly entered the Merchant ID and ECR ID parameters in the VAC control board settings. If these are correct, then the next step is to contact Moneris. This might be a configuration issue with the PINpad. The contact centre for Moneris is 1-866-319-7450. You'll need your Merchant ID for this.




Issue: PINpad displaying TAMPER

You will need to replace this PINpad


    • Related Articles

    • Payment Terminal - IPP320 (Moneris)

      The IPP320 with Moneris as the processor is a previous generation payment processing system used in Canada. Below is a list of known issues and ways to address them. PINpad says Alert irruption !!! This means the PINpad has detected tamper and locked ...

    • Credit Card Processing Issues (US Customers)

      This is a credit card processing troubleshooting article for US customers using the PAX S300 payment terminal Please ensure that you've checked the web Portal for any specific messages and error codes and that you've noted any specific messages on ...

    • Configuring the Verifone P400 (Canada)

      Overview For new or replacement, PINpads terminals, you will need to configure the IP address parameters through the pinpad's configuration menu. These parameters will be the exact same for all PINpads. For new deployments, you will also need to set ...

    • Activating the PINpad payment terminal (US customers)

      This article is for customers who have already finalized their merchant account setup, with the payment processor, and need to activate the PINpad terminal attached to the Value Add Center kiosk. If you have already been processing with the payment ...

    • Laundroworks Payment Method Update and Billing Change

      Beginning early July, billing management is moving inside your LaundroPortal admin portal. We've done our best to carry your existing payment method over automatically — you just need to log in once to verify it (or add it, if prompted) to keep your ...