- Width of paper roll: 2.25" - 2.32" (57mm - 59mm).
- Diameter of paper roll: < 150mm (5.9")
- Paper roll inner diameter: >13mm (> ~1/2"; 0.512")
- Thermal sensitive side: Outside
We recommend you get a large roll.
Do not purchase small rolls intended for small credit card terminals.
These will typically have a small inner diameter which will not be big
enough to fit the holding roller.
Recommended Paper Suppliers:
curcomp.com
1-800-342-9798
You can place your order from their main website, or use their secondary site if the main site isn't working for you:
Part # T1214385 (1 case of 12 rolls) or Part # 4-T1214385 (4x 1 case of 12 rolls)
Feel free to call them, or send them an email, to place your order if both ordering sites aren't working for you.
Installing Printer Receipt Paper
Slightly push the green tab (shown above) to the left to release the platen (the platen is the flap (flat platform) that holds the paper down).
Place the paper on to the printer (just before the blue slot of the printer), then push the platen back down until it clicks and locks into place:
Be sure to route the paper OVER the silver bar, you should NOT route the paper underneath the silver bar:
Note: the paper must be fed from the top side of the roll; if flipped around, the receipts will come out blank (see troubleshooting section below)
Troubleshooting
Issue: Receipt is blank
Ensure you're feeding the paper from the top side of the roll (the receipt paper only has one thermal side)
Issue: No receipt coming out at all
Check the web Portal for any printer related errors in the VAC status:
Take note of any error you see on the Portal, and then check the actual printer.
First confirm that the printer is receiving power.
If there's no green power LED light, check the power supply connection and ensure that the black power switch is ON.
Remove the power cable from the back of the printer, then plug it back in and see if that gets the green power LED light to come ON.
If the Green LED Light is ON, check the printer's error light to see if it's currently flashing an error code:
If the Green LED light is ON, and there are no flashing error codes; first lift up the platen (part that holds the printer paper down) and make sure the error light flashes 6 times when the platen is UP (this will confirm that the error light is indeed working).
If you've confirmed the error light is working, and there are no errors present when the printer's paper is installed correctly, try using the FEED and TEST buttons, on the side of the printer, to see if it will react to either button:
You'll want to press each button 1 at a time:
- FEED Button: if you press and hold the FEED button for 2 seconds, the printer should feed about 1 inch of paper out of the printer (a quick press of this button will not trigger the printer to do anything)
- TEST Button: if you press the TEST button (or press and hold this button for 2 seconds), the printer should do a test print showing some printer information and a QR code: