Configuring Settings in the Value Add Center

There are a number of settings that can be changed in the Value Add Center to control such things as credit card purchases limits, bonuses/promotions, and the cost of a newly dispensed laundry card.

To access these settings, log into your Laundro Portal and click on the Wrench icon for the VAC you want to adjust settings on:

usually any changes you make to 1 VAC, you will also want to make the same changes on all other VACs in your location so that they all operate in the same manner

Note: if you can't find your VACs on the Laundro Portal page, you may not be on the Main Laundro Portal page.

Click on Locations in the black bar section on the left hand side of the Portal

then click on your location address to be brought to the Main Laundro Portal page for your location

Then click the Edit VAC Settings button to bring up the following dialog box:

Below is an overview of some commonly-configured VAC settings.

Dispensed Card Price

This is the price that customers will be charged when purchasing a new card.

The VAC will subtract this value from the payment and write the resulting value as the initial card balance as the card is being dispensed.

For example, if this value is set to $1 (which is the default price), and if a customer uses a $20 bill to purchase a new card, then the new card will be dispensed with $19 loaded onto it ($20 purchase - $1 new card price).

Many system operators set this value to $0 when first opening up, to encourage new customers.

Note: If dispensed card price is set to $0, customers will still need to make a payment in order to receive a card.

Card Replacement Fee (touch screen VACs only)

This is the price that customers will be charged when using the Replace Card feature on VACs equipped with a touch screen:

Customers are only able to use the Replace Card feature, if their lost card has enough balance remaining on it to cover the replacement card fee.

For customers that have a balance lower than the replacement fee, you will have to manually replace their card for them

Note: It is strongly recommended that you charge some nominal fee for replacement cards.

Setting this fee to $0 could result in customers abusing the replacement card feature

Credit Card Preset Buttons (5 Values) (touch screen VACs Only)

This setting has 2 purposes on VACs equipped with a touch screen:

 - Sets the preset button values that customers will see when paying by credit/debit

 - Sets the minimum purchase amount for customers that are paying by credit/debit

The values in this setting should always be listed in ascending order.

The first value that is entered in this setting, will also dictate the minimum purchase amount for credit/debit card purchases (Cash purchases do not have a minimum purchase amount).

The default values are shown above, but if you'd like to lower the minimum purchase amount to $5 for example, you would change the first preset value from "10" to "5":

Note: the settings Credit/Debit Purchase Increment, Credit/Debit Purchase Starting Value,

and Credit/Debit Purchase Max Value have no effect on VACs with a touch screen (and generally will NOT be shown on VACs equipped with a touch screen).

Credit/Debit Purchase Increment/Starting Value/Max Value (non-touch screen VACs only)

- Purchase Increment controls the dollar increment step whenever the Value push-button is pressed

- Starting Value dictates what the minimum purchase amount is for credit/debit transactions

as well as what value the system defaults to during new card purchases

- Max Value dictates the maximum purchase amount that a customer can make during credit/debit card transactions

Note: the Credit Card Preset Buttons (5 values) setting has no effect on VACs without a Touch screen (and generally will NOT be shown on VACs without a touch screen)

Card Registration

The above settings can be used to alter what your customers see on the card Registration screen;

and you can make the registration screen the first thing customers see when purchasing new laundry cards.

The registration screen can even be completely disabled if needed.

Hide "REGISTRATOIN" button

If this option is selected, the Registration screen will be disabled on the VAC entirely (customers will be unable to register their information to their laundry cards using this VAC kiosk)

Show "Email Promos" checkbox

If this option is selected, the Registration screen will include a separate check box for customers to be able to opt in to receiving promotion emails.

Show "SMS Promos" checkbox

If this option is selected, the Registration screen will include a separate check box for customers to be able to opt in to receiving promotion SMS text messages.

Provide single checkbox for SMS & Email Promos

If this option is selected, the Registration screen will include 1 single check box, that allows customers to opt in to receiving both promotion emails, and promotional SMS text messages.

Note: If selecting this option, you MUST also select both the "Show "Email Promos" checkbox" option AND "Show "SMS Promos" checkbox" option for this combo checkbox option to work correctly

Prompt for Registration before New Card Dispense

If this option is selected, the Registration screen will pop up on the VAC screen, as soon as the customer selects the "Touch Here To Get New Card" button (as opposed to the screen asking customers to register after they've already purchased the laundry card).

If this option is selected, but the "Registration is optional and may be skipped" option is NOT;

this has the affect of making registration information mandatory.

If registration is mandatory, new customers will be un able to purchase a new laundry card, unless their register their information, via this prompted registration screen, during the new card purchase.

Registration is optional and may be skipped

If selecting this option, you MUST also select the "Prompt for Registration before New Card Dispense" option as well.

Selecting both of these options will make card registration optional by adding a Skip button to the prompted registration screen.

This allows new customers to be able to skip the card registration screen, and move on to the normal new card purchasing screen to complete their new card purchase. (customers are always able to access the registration screen by placing their laundry card back into the VAC card holder - assuming you have not disabled the registration screen all together):

Card Limit

This is NOT a setting you can change;

but it's listed in order to display what the store's current Maximum Laundry Card Load Limit is set to.

By default, the maximum card limit is set to $200; so customers will not be able to load value onto laundry cards above this limit.

If you'd like to either increase to decrease this max card limit, reach out to the Laundroworks Support Team as this limit will need to be adjusted from our end.

Bonuses

Bonus Configuration is discussed in this dedicated article: Reload Bonuses

Free Balance Display and Free Balance Expiry Hours are discussed in this dedicated article: Free Dry Promotion

Promo Code Display is discussed in this dedicated article: Setting Up Promo Code Campaign

Credit Card Surcharge

You can configure the VAC to add a surcharge to transactions made using credit/debit cards.

For instance, if you configure a surcharge of $0.50, and the customer wants to add $20 onto the laundry card by using a credit card, the customer would need to pay $20.50. 

To set a credit/debit card surcharge, you first need to select your preferred Surcharge Configuration:

If you select a configuration that does not specify a threshold, simply enter the surcharge amount into the Credit/Debit Surcharge Percentage or Credit/Debit Surcharge Flat Amount fields.

If you select a configuration that does specify a threshold, you will also need to set a threshold amount:

Any credit/debit card transactions, that are for a value that is below your threshold amount, will be charged your configured surcharge amount.

Warning and Disclaimer:
The system will add the surcharge amount to any payment card used, whether it is a credit card or debit card. There exist local laws and regulations related to surcharging for card-present transactions. To ensure compliance, please refer to your local regulatory authority or financial institution for specific guidelines on implementing surcharges in your store. 

Receipt Header

This setting dictates what information will be printed on the VAC transaction receipts, for any Credit/Debit Card purchase transactions (the VAC does NOT print receipts for Cash Purchases).

You can update this field to customize what you'd like included on all receipts that are printed by the VACs.

As a side note, you can also view a copy of any receipt by navigating to the VAC Log report, and clicking on the blue Tran ID number, for any APPROVED credit/debit card transactions payment processing record (these will be transaction records with a blue background):

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