Laundroworks Payment Method Update and Billing Change

Laundroworks Payment Method Update and Billing Change

Beginning early July, billing management is moving into a new Billing section, inside your LaundroPortal admin portal. We've done our best to carry your existing payment method over automatically — you just need to log in once to verify it (or add it, if prompted) to keep your subscription active.

For details on using the new Billing section, please review our How to Update Your LaundroPortal Payment Method article

What is changing

Laundroworks is updating how billing works for all customers. Two changes are going into effect:

  1. In-product billing management.
    You can now manage your billing directly in your LaundroPortal admin portal. We've assigned your existing form of payment wherever possible. When you log in, some of you will simply verify that your payment information is correct, while others will see a prompt walking you through adding a payment method. Either way, it's a one-time step that takes about a minute, and no new charges are associated with this update.

  2. Move to 1st-of-month billing (August 1, 2026).
    Starting August 1, all software invoices will be issued on the 1st of the month. This aligns your Laundroworks subscription with your monthly financial close cycle, making it easier to reconcile your books.

Key dates

July 2026: You will receive one prorated invoice covering the days between your current billing date and August 1
August 2026: Log in to your LaundroPortal and verify/add your preferred payment method. This is required to keep your subscription active.

August 1, 2026 onward: All invoices will be issued on the 1st of the month going forward.

How to verify or add your payment method

Log in to your LaundroPortal admin portal on or after July 1, 2026. If your payment method carried over automatically, confirm the information is correct in the new billing management section. If you see an on-screen prompt instead, follow the steps shown to enter your card details and save. You'll be done in about a minute.

Frequently asked questions

Will I be charged anything when I add or verify my payment method?

No. Adding or verifying your payment method does not trigger any new charge. It is a one-time update as part of the transition to the new billing system.

Why am I receiving a prorated invoice in July?

To move all accounts to 1st-of-month billing, you will receive one prorated invoice in July covering the days between your current billing date and August 1. It covers only those remaining days — no surprises, no double charges. Beginning August 1, all invoices will follow the standard 1st-of-month schedule.

Do I need to complete this on every device?

No. You only need to complete this once, right from your LaundroPortal admin portal.

Do I need to assign a form of payment to each location?

We will do our best to match the payment information we have on file to each of your locations. If we can't, you will be able to assign one or multiple forms of payment to each location from the billing management section.

Who should I contact if I have questions?

Please reach out to your Customer Success Manager directly or book time using the link below.
Still have questions? Book time with your Customer Success Manager

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