Introducing the Operator Portal

The Operator Portal is a new web portal built for Laundroworks laundromat operators. It’s the easiest place to initiate laundry card orders, track order status, and stay connected with both Laundroworks and your distributor throughout the process. Designed to create more visibility, transparency, and convenience from start to finish.

This article walks you through what the portal is, how to get in, and how to place your first order.

What you can do in the Operator Portal

Order laundry cards, both generic and custom-printed, in a guided step-by-step flow. Pick the distributor you want to fulfill your order, or request a new one if you need one. Track every order you've placed and see exactly where it stands. Respond when a distributor sends an order back with questions. Cancel an order before it's confirmed if your plans change.

The important thing to know up front: orders you submit go to your distributor to fulfill. The portal makes the request faster and cleaner, but your distributor relationship stays the same.

Getting in

There are two ways to sign in.

The easiest way is through your LaundroPortal. On the left side of the screen, near the bottom, click Operator Portal. You'll be logged in automatically, no password needed.

You can also go to the Operator Portal website directly, enter your email, and request a magic link. Click the link in your email and you're in. No password to remember.

The dashboard

Once you're signed in, you land on the dashboard. This is your home base.

At the top you'll see a welcome message and a quick note about anything that needs your attention. Below that, two big cards: Submit a New Order to start a new request, and View My Orders to check on what you've already placed. The four counters across the middle show how many orders are in each status: Submitted, Confirmed, Action Required, and Cancelled. Recent Orders at the bottom gives you a quick look at your latest activity.

Placing an order

Click Submit a New Order or Start Order from the dashboard. The order flow has four steps.

Step 1: Pick your distributor. You’ll see the distributors associated with your account. Select the one you’d like to handle this order. If you need assistance or have questions about your distributor options, you can click Request, and our team will help guide you.

Step 2: Choose your cards. Pick Generic Cards or Custom-Printed Cards.

Generic cards ship in packs of 200. Just choose how many packs you want.

Custom-printed cards have a 1 to 2 month lead time and come in increments of 1,000, with 1,000 as the minimum. If you choose custom, you'll pick one of three design options: Reprint an existing design, Modify an existing design (good for small tweaks like a new phone number or logo), or start with a New Design.

Step 3: Shipping and location. Decide where the order should ship. Ship to distributor sends it to your distributor, which is the standard option. Ship directly to me lets you enter your own address, but the shipment must be confirmed by your distributor. 

Then, pick your shipping speed. For generic cards, ground shipping is standard. Overnight shipping, available for an additional cost, is limited to 1,000 cards and requires approval before 11 a.m. Eastern for next-day delivery. Custom cards typically arrive within 1–2 months.

Step 4: Review and submit. Look everything over. You can add an optional PO number and any notes for your distributor. When you're ready, click Submit Order.

One thing to note: generic and custom-printed cards can't go on the same order. If you need both, place two separate orders.

Tracking your orders

Click My Orders in the left navigation to see everything you've placed, grouped by status.

Action Required means your distributor sent the order back with questions or a request for changes. These are the ones to look at first. Submitted to Distributor means your distributor has the order and hasn't acted on it yet. Confirmed by Distributor means it's been accepted and is being processed.

Click any order to see the full details.

When an order needs your attention

If your distributor rejects an order or asks for more information, you'll get an email. Open the order from your dashboard or from the Action Required section in My Orders.

You'll see the rejection reason at the top and an activity log on the right showing everything that's happened with the order. From here, click Revise to update the order and send it back, or Cancel Order if you don't want to move forward.

When an order is confirmed

Confirmed orders show a green banner at the top of the detail page. Your distributor has accepted the order and it's being processed. From here, you can keep an eye on the activity log if anything changes.

Cancelling an order

You can cancel any order before your distributor confirms it. Open the order and click Cancel Order. Once an order is confirmed, you'll need to contact your distributor directly if you need to make changes.

Questions

If something isn't working the way you expect, or you need help with an order, reach out to your distributor first. For anything else, contact the Laundroworks team.