How-to Guides
How-To Use the WashLynx App
To start using the WashLynx, you first need to download WashLynx on a compatible device, create a WashLynx App account and register it to a location by tapping your device to a VAC kiosk, or Card Reader in the location. Once the new account is ...
How to Update Your LaundroPortal Payment Method
Beginning in August 2026, Laundroworks billing management is moving to a new Billing section: You'll be prompted to select and assign a payment method to the main account, as well as each individual location under your Support ID. You must take this ...
Refunding Transaction Payments
Occasionally, your Users may approach you asking that you refund back Funds that they have spent with you through Payments. Should you choose to honour their request, how to approach refunding a Transaction Payment made by a User depends on how the ...
Handling Chargebacks and Disputes for Credit/Debit Transactions
What are Chargebacks With Credit/Debit Transactions as made by Users, either at the PinPads of the VAC Kiosks, or through Online Payments with the LaundryCat App, there is a possibility that a Chargeback could be filed afterwards by the Account ...
Deducting Value / Changing the Balance of a Laundry Card
On Value Adding Centers (VACs) equipped with a touch screen, you can use a Management Card to access the Change Balance operation directly at the VAC Kiosk. You can use the Change Balance feature to adjust the balance of a user's Laundry Card. Note: ...
Factory Resetting a Card Reader
If you are moving a card reader, from one store location to another store location, you will need to factory reset the reader so that it can be re-activated to the new store's Support ID and Location ID. Note: you do NOT need to factory reset a ...
Dispensing Cards and Merging Balances Directly at the Value Add Center
Note: In order to use all the features listed in this article, your Value Adding Center (VAC) needs to be: - equipped with a touch screen monitor - equipped with a VAC4 control board (black control board shown below) Dispensing a Card using a ...
Dispensing Cards Remotely
Step 1 Find the Command (CMD) button beside the wrench Icon for your VAC as shown below: Step 2 Click on the drop down menu, from the commands option list, and find "Dispense Card". Once selected, you will get the option of a dollar value that will ...
Banned Cards
How to Ban a card? To Ban a Card, use the Ban Cards function on the right hand side on your portal access under Management Tools or click on Card Tracker followed by typing the Card number and then click on the "Ban Card" tab to make the request. ...
Adding Value and Loading Cards
As the operator, you can add value to a laundry card balance in one of two ways: 1) Using the web Portal 2) Directly at the Value Add Center with a Touch screen Using the Portal You can add funds to the laundry card balance (or mobile account ...
Portal Access Users
You can create additional accounts with different access levels and location restrictions (if you operate multiple locations). To access the users page, click on Users on the left hand side of your portal Admin page as circled below in Red: To create ...
Creating System Cards
You can easily convert any regular user cards (store cards) into system cards like a Management card, Activation card, or a Collection card. Note: Before starting this process you need to obtain a regular user laundry card that you'd like to convert. ...