Readers
Reader Display Blank
Problem The reader display is powered (has a backlight) but shows no text. For example: This is a faulty reader. It may have come from a defective production batch. There have been a number of readers affected in production batches with serial ...
Reader automatically gets Deactivated (says Not Activated)
If a reader, that was previously activated, suddenly shows Not Activated on the reader's display, it could mean that the reader was able to reset itself back to it's factory default settings. Proceed as follows... 1. Unmount the reader and locate the ...
Readers says In Bootloader
If the reader remains stuck with the message In Bootloader, and you've already tried power cycling the reader (unplugging power going to the machine for 2 seconds, then plugging power back in), this indicates some corruption with the flash memory. ...
Reader says "Can't Join"
The reader shows "Joining Netwk" and "Can't Join" when booting. This means that the reader is unable to communicate with the wireless network gateway inside the Value Add Center (in VAC01). NOTE: This is related to the Laundroworks wireless network ...
Portal says "Timeout - check reader/machine"
Issue: One or more of the readers are reporting Timeout - check reader/machine on the web Portal. Explanation: This means that this reader is currently offline - the reader may still be working to start the machine, but it is currently unable to ...
Reader's Prices or Settings Not Showing on Portal
Situation When you access the a reader's setting page on the Portal (wrench icon), the price settings are missing or no settings are shown at all. Action Reboot the reader by power cycling the machine the reader is installed on. In some cases, the ...
Dryer adding the wrong amount of dry time
Situation The machine is adding more, or fewer, minutes than what is configured on the reader on the Laundro Portal. Explanation Some readers on dryers simply emulate a coin-drop pulse. On these readers, once you present the card to it, the reader ...
-== Reader Swap Test (CRITICAL for Troubleshooting) ==-
Often it’s not clear whether a problem is with the Reader, the Machine, or even the Cable harness. Luckily, in a laundromat, or a laundry room, there are several other readers that can be used to help diagnose the issue by doing a basic swap test. ...
Reader not reacting to cards
If you bring a laundry card to the reader and there's no response on the LCD display (the reader continues to say Place Card Above), try rebooting the reader by power cycling the laundry machine (remove power to the laundry machine for a few seconds ...
RFID Error
RFID error means that the reader is unable to communicate with the RFID/NFC circuit board on the card reader electronic assembly. Email support@laundroworks.com to report this issue. Include your Support ID and location information. We would deploy ...
Readers are not showing up on the Portal
Situation You've activated the reader using the Activation card but they are not appearing on the web Portal. Either none of the readers are showing up the inb Machines table or at least the one you're expecting. The Machine table might look like ...
Reader taking money, but not starting machine
Observed problem The reader takes the money from the card but does not start or affect the machine in any way. There are several cases and corresponding tests and actions to take. Case 1: This is a one-time or occasional occurrence glitch. The reader ...