Value Add Center kiosk
Fixing the PAX A35 terminal License screen
Symptoms If you're seeing ANY of the following symptoms, you will want to take actions outlined below. Otherwise it is a nuisance to your customers (and with older version of the VAC software, payment processing altogether will not work) Symptom 1: ...
Customer Paid Money, But No Value Was Added To Their Laundry Card
This article discusses what to check for if you have a customer who is claiming that a VAC took their money, but did not add the value to their laundry card. Confirming the Customers Complaint: If you suspect a VAC took money, but did not add that ...
Card Dispenser Issues - SyncoTek
This article covers troubleshooting the SyncoTek brand of card dispensers. They are black in color and is shown in the picture below: If your card dispenser is silver in colour, you most likely have an Asahi-Seiko card dispenser (shown below): For ...
Conducting an AUX Port test (Payment terminal not detected error)
If you have a VAC status error message of "Payment terminal not detected (no ethernet connection)", you either have a bad PINpad terminal, a bad ethernet cable, or a bad VAC control board. The best way to figure out which component is giving you this ...
Bill Acceptor Issues
General troubleshooting steps 1. Remove the bill box (the main compartment holding your bills) and check for jams 2. Check the online LaundroPortal for any specific error messages related to the bill acceptor 3. Check for any Diagnostic/Status LED on ...
Wireless Network Controller (WNC) Issues
The WNC (Wireless Network Controller) is the small standalone wireless board installed in each VAC, that is responsible for the wireless communication with all the card readers in the location. If there is an issue with the WNC on VAC01 specifically ...
Receipt Printer - Paper spec and Issues
The Laundroworks Value Add Center kiosk uses one of two types of receipt printers: KP-210. This printer stands on a base and has a chrome finish. This is used on newer models. C56. This is a black printer mounted to the door. This is used on older ...
Touch Monitor Issues
This article discusses various issues related that show symptoms through the touch screen monitor. Note that in many cases it is not the actual touch monitor component that is the root of the problem. Issue: Screen is black (no image) See this short ...
VAC Offline and Internet Issues
First, confirm the status of the Value Add Center through the Laundro Portal. Click on your location and note any error messages in the Status field of the Value Add Center(s): If you see the status "VAC Offline", then you will need to troubleshoot ...
Payment Processing - P400 (Canada)
Overview This troubleshooting article is for Canadian customers using the Verifone P400 PINpad with Moneris. Issue: Payment Terminal Error You're unable to run any transactions. The Portal says Payment Terminal Error. Case A: New Installation If this ...
Payment Terminal - IPP320 (Moneris)
The IPP320 with Moneris as the processor is a previous generation payment processing system used in Canada. Below is a list of known issues and ways to address them. PINpad says Alert irruption !!! This means the PINpad has detected tamper and locked ...
Card Dispenser Issues - Asahi-Seiko
This article covers troubleshooting the Asahi-Seiko card dispenser (standard and large capacity models) If your card dispenser is black in color, you most likely have a SyncoTek card dispenser (shown below): For issues specific to the SyncoTek brand ...
Credit Card Processing Issues (US Customers)
This is a credit card processing troubleshooting article for US customers using the PAX S300 payment terminal Please ensure that you've checked the web Portal for any specific messages and error codes and that you've noted any specific messages on ...