New Installation Recommendations
Overview
The system is comprised of card readers and one or two Value Add Center (VAC) kiosks.
The readers are wirelessly networked to VAC01, which contains the wireless gateway for the reader.
The wireless technology uses proprietary protocols and is built-into the system, requiring no extra components or any configuration, enabling a plug-and-play installation.
The order of installation makes no difference.
However, when you're activating the readers, using the Activation card (read below), it is recommended that you have the primary VAC (which should be labeled VAC01) power-up and connected to the internet.
If installing a VAC equipped with a touch screen, you can find out which is VAC01 by powering the VAC on and placing a Property Management Card in the VAC's card holder.
The VAC will present you with a Management Login screen, and in the top left hand corner, you will find the VAC## as well as the Support ID and Location ID:
Value Add Centers (VAC) Installation
Just mount the VAC kiosk, and provide power and internet.
Rear-opening VACs might be shipped with mounting brackets attached to the inside of the cabinet, this is only for shipment purposes.
For drawings and dimensions, see here: Drawings and Dimensions
Power
Inside the VAC there is a power strip which powers all the VAC's electronics.
If the AC cord from this power strip does not reach your outlet, use an extension cord. Do not modify anything inside the VAC.
Power requirements for the VAC are usually posted on a sticker that'll be found on the inside of the VAC cabinet:
Internet
Each VAC needs wired internet (ethernet) from a local internet equipment such as a modem, router, or switch.
The recommended internet setup is: Modem -> Router -> VAC(s); recommended min internet speed is 10Mbps.
The VACs require Dynamic IP (DHCP); do NOT use a Static IP.
The Internet port on the VAC control board will be labelled "LAN".
Credit Card Terminal Activation and VAC board connection
For systems that accept credit/debit cards, you may need to activate the terminal. See here: Activating the payment terminal (PAX S300 - US).
Credit Card terminals are shipped to the customer directly from their payment processor.
The PINpad terminal's ethernet cable needs to be plugged into the ethernet port on the VAC control board, labelled "AUX1"
The PINpad terminal's only require 2 cables to be fully connected, the power cable for the PINpad, and the PINpad's ethernet cable.
All other cables on the PINpad's harness are not used.
For additional instructions, please review our article: Installing PINpad Terminals
Readers Installation
For reader installation, review the specific machine control article from our Reader Support section
In summary, the steps are:
1. Set the DIP switch on the back of every reader to give the reader a unique address (e.g. Washer 4 or Dryer 43).
See our article on: Reader DIP Switch settings for more information
2. Mount the reader to the machine
3. Configure the laundry machine for serial card reader communication mode (if applicable - see reader installation instructions for your specific machine)
4. Apply the supplied Activation card to activate the card reader
5. On most machines, you set the prices of the reader through the web Portal. See our article on Setting Vend Prices for more information
On some machines, the reader's get their vend prices directly from the machine itself, this will be noted in the specific reader installation instructions for the type of machine you are installing.
Our readers do NOT affect cycle times, so set the desired drying time/wash cycle time, on the actual machine itself.
To test the reader's once they've been installed and activated, you can use one of the Property Management Cards to start the machine:
This card will start any machine for free, so you don't need to worry about adding value onto this card in order to run your tests.
Web Portal
The web Portal ( portal.mitechisys.com ) is the main management tool for the Laundroworks system. Access credentials should have been provided to the owner through e-mail. If you cannot find your access credentials, contact support@laundroworks.com.
Use the web Portal to view reports and diagnostics, configure promotions, set vend prices, and more
Support
1-888-629-8620
When contacting us, please provide the Support ID for the store or account.
The support ID should have been sent through e-mail, but it is also shown on the Value Add Center's display when it is booting, or when a management card is placed into the VAC card holder (on touch screen equipped VACs only).
Support ID can be found when logged into the Laundro Portal:
Support ID will be shown on a VACs equipped with a touch screen, when a management card is placed in the VAC card holder:
System Usage
Useful articles:
Related Articles
Door Access Reader Installation
The door access reader is used for access control. A common application is bathroom door access. When a laundry card or App is applied to the reader, the reader will energize the attached door strike with 12 volts, allowing the door to be pushed ...Point of Sale (POS) Reader Installation
The POS reader is a desktop reader that can be controlled by Point-of-Sale software such as LaundroMAX, TMS/CleanTie, Clean Cloud, or the Point Of Sale Tool within our Portal. If you're trying to connect one of these packages to the Laundroworks ...Payment Processing - P400 (Canada)
Overview This troubleshooting article is for Canadian customers using the Verifone P400 PINpad with Moneris. Issue: Payment Terminal Error You're unable to run any transactions. The Portal says Payment Terminal Error. Case A: New Installation If this ...Payment Terminal - IPP320 (Moneris)
The IPP320 with Moneris as the processor is a previous generation payment processing system used in Canada. Below is a list of known issues and ways to address them. PINpad says Alert irruption !!! This means the PINpad has detected tamper and locked ...Configuring the Verifone P400 (Canada)
Overview For new or replacement PINpads, you will need to configure the IP parameters on the pinpad's configuration menu. These parameters are the same for all PINpads. For new deployments, you will also need to set the Merchant ID and ECR ID ...