Getting Started

Getting Started

Using the Laundro Portal
The Laundro Portal is a web-based application that's used to manage your Laundroworks card system.
It provides extensive real-time reporting, and can be used for troubleshooting and configuring the many parameters of the card system, including vend prices and promotions.
It can be accessed by any mobile/tablet web browsers, but works best with laptop/desktop web browsers.
We recommend using a laptop/desktop web browser when first starting out.

The web address for the Laundro Portal is: portal.mitechisys.com

Your login credentials are provided to you through your dealer, or would have been sent to you via an introductory email from Laundroworks.
Once you first log in, the Portal will bring you to the Locations tab by default.
This is where you'll be able to see all the store location(s) under your account:


Clicking on a location's address will bring you to the Main Laundro Portal page for that specific store location.



Below you will see the Main Laundro Portal page, and a few important tools within the Laundro Portal highlighted:




Item
Description
1

If the system detects issues with the VAC such as loss of internet connectivity, they will be reported in the Status field.

You can look up common error messages using this article: Reader and Value Add Center (VAC) Error Messages
2

Use this tool to get the usage history of specific cards using the 10-digit number printed on the back of every card. The Card Tracker can also be used to add value to cards (e.g refunds), ban cards, and more. It is extremely useful for investigating customers issues
3

These are detailed log for transactions at the readers and the VAC. They can be used in addition to Card Tracker to investigate issues
4



5



See: Configuring Vend Prices for more info
6

This is where you go to configure your VAC's for things like Reload Bonuses, Free Dry Promotions, the price of new cards, etc.




Support

Phone: 1-888-629-8620

When contacting our support team, it's best to have your Support ID ready so we can easily locate your account.
Your Support ID can always be found on the left side of the Laundro Portal; just below the Logout button:



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