General Information
VAC and Reader Log Operation Glossary
Below you will find a glossary of all the different types of operations you will find when viewing the VAC and Reader logs: VAC Log Operation Types VAC Log Operation Type Description of Operation Cash - New Card Credit - New Card These transaction ...
Fortis PCI Compliance Form
This article shows exactly what US-based Laundroworks customers need to do in order to complete the PCI compliance for their Fortis/Payment Logistics Merchant account. You do NOT need anyone on-site to run any network scans. You simply need to fill ...
Usage and Instruction Posters for Customers
Attached to this article are several printable posters for general system usage and for downloading the LaundryCat Mobile App.
The History Report
The History Report allows you to quickly get a sense of the density and distribution of specific data, for example Machine Revenue data. You can select specific types of data and have the system create a histogram that displays your selected data ...
The Card Tracker
This article discusses the different functions of the Laundro Portal's Card Tracker Searching For A Card: Clicking on Card Tracker will bring you to the Card Tracker page where you are able to see information associated with a specific laundry card, ...
Support and Replacement Parts Policy
If you suspect some aspect or part of the card system is malfunctioning, start by contacting us. Email support@laundroworks.com Phone 1-888-629-8620 ext 2 It is more productive to email us rather than to call us since you can include photos or videos ...
How to Setup Video Playback on a TV
If you have a TV that is capable of playing media from a USB stick, you may want to consider setting it up as a Video Kiosk for your customers. With a Video Kiosk, you can have signage or an instructional video playing on repeat in your store. This ...
Card Design Options and Requirements
There are two options for the card design for your store. Please specify to your dealer the option that you prefer and provide the dealer with the necessary files and text/wording Option 1: Store artwork/logo with text Front-side We can apply your ...